MUDITA values customer satisfaction and understands the importance of flexibility in book purchases. Our return policy for books is designed to be customer-friendly and fair. Here's our policy:

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Return Window:

Customers can return books within 10 days of purchase.
The book must be in its original condition and packaging to be eligible for a return.

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Non-Returnable Items:

Certain books may not be eligible for return due to their nature. These include digital books, personalized editions, and rare or special edition books.

Return Process:

To initiate a return, contact our Customer Service team.
Provide the order number and reason for the return.
Our team will guide you through the return process and provide any necessary shipping labels or instructions.

Refunds:

Upon receiving and inspecting the returned book, we will process your refund.
Refunds will be credited to the original method of payment.
Please allow up to 14 days for the refund to be processed and reflected in your account.

Damaged or Incorrect Items:

If you receive a damaged or incorrect book, please contact our Customer Service team immediately.
We will provide a replacement or a full refund, including any shipping costs.

Exchange Policy:

If you wish to exchange a book, please return the original item and place a new order for the desired book.

Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to a fault on our part (e.g., damaged or incorrect book).